Terms of Service
1. Agreement to These Terms
These Terms of Service (the “Terms”) are an agreement between you and Sutpen’s Hundred, LLC (“Sutpen’s Hundred,” “we,” “us,” or “our”), a federally licensed firearms dealer located in Phoenix, Arizona.
They apply when you use our website at www.sutpenshundred.com, place an order through our online store at shop.sutpenshundred.com, register for a class or event, or purchase from us in person. By using our website or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the site or order from us.
You must be at least 18 years old to use this website and to place an order. Minimum ages for specific products are higher in some cases and are set by federal and state law — see Section 3.
We sell only within the United States. We do not ship internationally and we do not export.
2. What We Sell and How We Sell It
We sell handguns, rifles, shotguns, suppressors and other regulated items, ammunition, optics and mounts, knives, parts, accessories, and related services. Some of what we sell is subject to federal, state, and local law that goes well beyond ordinary retail. Sections 3 through 8 describe how those transactions work.
Products shown on our website are subject to availability. We make every effort to describe products accurately, but specifications, images, and descriptions may contain errors or may be supplied by manufacturers. We do not warrant that product descriptions are complete or error-free.
3. Eligibility to Purchase
By placing an order for a firearm, ammunition, or other regulated item, you represent and warrant that:
- You are not prohibited from receiving or possessing firearms or ammunition under 18 U.S.C. § 922(g) or any other federal, state, or local law
- You meet the minimum age for the item you are ordering
- You are purchasing for yourself and not on behalf of another person — we do not knowingly participate in straw purchases, and a false statement on ATF Form 4473 is a federal felony
- The item you are ordering is legal for you to receive and possess where you live, including under any state or local restrictions on the item, its features, its capacity, or its configuration
- All information you give us, including your identification and your chosen receiving dealer, is accurate
Under federal law, minimum ages for purchases from a licensed dealer are:
| Item | Minimum age |
|---|---|
| Handgun, or ammunition for a handgun | 21 |
| Rifle or shotgun, or ammunition for a rifle or shotgun | 18 |
Your state or locality may set a higher minimum age or impose additional requirements. You are responsible for knowing and complying with the law where you live. We may decline any order for any lawful reason, and we will decline any order we believe would violate the law.
Please note that carriers apply their own standards on top of these. Adult signature service, which we use for ammunition shipped directly to you, requires a signature from someone 21 or older regardless of the federal minimum age for the product.
4. Orders, Pricing, and Payment
Your order is an offer to buy. No contract is formed until we accept your order, and we may decline or cancel any order before or after payment — including where an item is out of stock, where pricing or product information was listed in error, where we cannot verify your information or your receiving dealer, or where we believe the transaction would be unlawful. If we cancel an order you have already paid for, we will refund it.
Prices are in U.S. dollars and are subject to change without notice. You are responsible for applicable sales and use taxes, shipping charges, and any transfer or service fees charged by a receiving dealer.
Payment is processed by our payment processor. By submitting payment information you represent that you are authorized to use the payment method.
5. Firearm Orders and Transfers
Federal law requires that firearms purchased online be shipped to a licensed dealer, not to your home. When you order a firearm:
- You must identify a licensed dealer in your state to receive the transfer, and that dealer must provide us with a copy of their license before we ship
- We ship the firearm to that dealer, not to you
- You complete ATF Form 4473 and a background check at the receiving dealer, and the receiving dealer determines whether the transfer may lawfully be completed
- The receiving dealer sets and charges its own transfer fee, which is separate from what you pay us
If the transfer is not completed within 14 days of the firearm’s arrival at the receiving dealer, the order is cancelled and the firearm is returned to us. How that is refunded depends on the reason, and is set out in our Return Policy. In short: where the failure is within your control, we deduct shipping both ways and a restocking fee of 15%. Where it is our error or the receiving dealer’s, you owe nothing. We cannot refund the receiving dealer’s own fees in either case.
Title and risk of loss pass to you when the receiving dealer completes the transfer.
6. Suppressors and Other NFA-Regulated Items
Suppressors, short-barreled rifles, short-barreled shotguns, and certain other items are regulated under the National Firearms Act and require federal approval before you may take possession. These items are held by a licensed dealer until that approval is issued.
Federal requirements, processing times, applicable taxes, and the paperwork involved in these transfers are set by law and by the ATF, are outside our control, and change from time to time. We will explain the current process that applies to your purchase before you commit to it. Nothing on this website should be relied on as a statement of current NFA requirements — ask us, and confirm with the ATF.
NFA-regulated items are not lawful in every state or locality. You are responsible for confirming that the item is lawful where you live before ordering.
You may cancel an NFA order at any time before we submit your application to the ATF, and we will refund you in full less any third-party fees already paid on your behalf. Once the application has been submitted, the order is non-refundable except as described in our Return Policy, which covers denials and applications returned without action. We will confirm in writing, before submission, that you are ready to proceed.
7. Ammunition, Magazines, Knives, and Restricted Items
Ammunition, magazines, knives, and certain accessories are restricted or prohibited in some states and localities. Restrictions vary widely and can turn on magazine capacity, ammunition type, firearm features, or — for knives — blade length, opening mechanism, and carry method. We do not ship these items where they are prohibited. You are responsible for knowing what is lawful at your delivery address, and we may cancel any order we believe would violate applicable law.
8. Non-Regulated Products
Optics, parts, apparel, and other unregulated items ship directly to you. Delivery estimates are estimates, not guarantees. Risk of loss passes to you on delivery to the carrier.
9. Returns and Cancellations
Firearms and NFA items. Once a firearm has been transferred to you, it cannot be returned to us. If a transferred firearm is defective, your remedy is under the manufacturer’s warranty, and we will help you pursue it.
Ammunition. For safety reasons, ammunition is not returnable once it has left our possession.
Optics, magazines, holsters, knives, parts, and accessories. These are final sale. They carry manufacturer warranties, and we will help you open and pursue a warranty claim.
Branded merchandise. Unworn branded merchandise may be returned within 30 days of receipt in original condition with tags attached. Return shipping is the customer’s responsibility.
Our Return Policy sets out the full terms, including how failed transfers and ATF denials are handled. Contact us before returning anything so we can authorize the return.
10. Product Warranties and Safety
Products we sell carry the warranties offered by their manufacturers, and those warranties pass through to you. We are not the manufacturer and we do not provide our own product warranty except as required by law or as stated in writing at the time of sale.
Firearms and ammunition are inherently dangerous. You are responsible for the safe handling, transportation, storage, and use of everything you buy from us, and for securing firearms against access by children and unauthorized persons. You are responsible for reading and following all manufacturer instructions and safety warnings. We strongly encourage formal training. Nothing we say in the store, on this website, or in any content we publish is a substitute for professional instruction or for legal advice about the laws that apply to you.
11. Classes and Events
Classes and events may be taught or hosted by independent third-party instructors who are not our employees. Those instructors set their own requirements, and you may be asked to sign a separate waiver or agreement with them. We are not responsible for instruction provided by third parties. Registration fees, cancellation terms, and refund policies will be stated at the time of registration.
12. Use of Our Website
You agree not to use our website to break the law, to attempt to gain unauthorized access to our systems or accounts, to interfere with the site’s operation, to scrape or harvest data, or to misrepresent your identity or eligibility. If you create an account, you are responsible for keeping your credentials secure and for activity under your account. We may suspend or terminate access for any violation of these Terms.
13. Our Content
The content on our website — text, photography, video, graphics, logos, and design — is owned by Sutpen’s Hundred or its licensors and is protected by copyright, trademark, and other laws. You may view and share our content for personal, non-commercial purposes. You may not reproduce it commercially, or use our name, logo, or brand, without our written permission.
14. Reviews and Submissions
If you submit a review, comment, photo, or other content to us, you keep ownership of it and you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and adapt it in connection with our business, including in marketing. You represent that the content is yours to submit and does not infringe anyone’s rights. We may remove any submission for any reason.
15. Third-Party Services and Links
Our online store is operated on a third-party commerce platform, and our website links to third-party sites and services. Those services are governed by their own terms and privacy policies. We are not responsible for their content, practices, or availability.
16. Privacy
Our Privacy Policy explains what information we collect and how we use it, and it is incorporated into these Terms. It also explains how we handle firearms transaction records, which are governed by federal law.
17. Electronic Communications
When you use our website, place an order, or email us, you are communicating with us electronically. You consent to receive communications from us electronically, and you agree that electronic notices, disclosures, and agreements satisfy any legal requirement that they be in writing.
This does not affect your right to unsubscribe from marketing email. Every marketing email includes an unsubscribe link, and we honor unsubscribe requests. You will continue to receive transactional messages about your orders and transfers.
18. Disclaimer of Warranties
Except as expressly stated in these Terms and except for manufacturer warranties described in Section 10, our website and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free, or that product information is accurate or complete.
Nothing in this section disclaims any warranty that cannot lawfully be disclaimed under applicable law, and nothing in this section affects any warranty offered by a manufacturer.
19. Limitation of Liability
To the maximum extent permitted by law, Sutpen’s Hundred is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of use, arising out of or relating to these Terms, our website, or any product or service you purchase from us, even if we have been advised of the possibility of those damages.
Our total liability for any claim arising out of or relating to a purchase will not exceed the amount you paid us for the product or service giving rise to the claim.
Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for gross negligence or willful misconduct. Nothing in these Terms limits any claim you may have against a manufacturer under product liability law.
20. Indemnification
You agree to indemnify and hold harmless Sutpen’s Hundred and its owners, employees, and agents from claims, damages, losses, and reasonable attorneys’ fees arising out of your violation of these Terms, your violation of any law in connection with a purchase from us, your misrepresentation of your eligibility to receive a firearm or ammunition, or your handling, storage, transfer, or use of any product purchased from us.
21. Governing Law and Disputes
These Terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules. Any dispute arising out of or relating to these Terms or a purchase from us will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the jurisdiction of those courts.
Before filing anything, please call us. Nearly every dispute we have ever had with a customer was resolved on the phone in a few minutes.
22. Changes to These Terms
We may update these Terms. When we do, we will revise the “Last Updated” date above and post the current version on our website. Changes apply to orders placed after the change takes effect. The Terms in effect when you place an order govern that order.
23. General
These Terms, together with our Privacy Policy, are the entire agreement between you and Sutpen’s Hundred regarding your use of our website and your purchases, and supersede any prior understanding, except for any separate signed agreement between us, which controls in the event of a conflict.
If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier delays, supplier failures, natural disasters, and changes in law or regulatory processing.
24. Contact Us
Sutpen’s Hundred, LLC
913b E. Indian School Rd
Phoenix, AZ 85014
Phone: (480) 866-8624, 9:00 AM to 4:00 PM Arizona Mountain Time
Email: troy@sutpenshundred.com
