Shipping Policy
This policy explains how we ship what we sell. Because much of our inventory is federally regulated, different categories move differently — firearms go to a licensed dealer, suppressors follow a separate approval process, and ammunition ships by ground only. The sections below cover each.
This policy works alongside our Terms of Service and our Return Policy.
Processing Times
In-stock orders are processed within 1 to 2 business days. Orders placed after 2:00 PM Arizona time on a business day, or on a weekend or holiday, begin processing the next business day.
Regulated items take longer, because we cannot ship until the paperwork on the receiving end is in order. We will tell you what to expect when you order.
Shipping Costs
Shipping is calculated at checkout. Orders over $199 ship free within the continental United States.
Oversized and heavy orders. Items over 25 pounds, and items with irregular dimensions, are sometimes quoted by our carriers at rates we cannot predict in advance. If your order is one of those, we will contact you with the actual cost and get your approval before charging anything beyond what you saw at checkout. We will not add a surprise charge to your card after the fact. If you would rather cancel than pay the difference, we will cancel and refund you in full.
Tracking Your Order
You can check the status of your order from the Order History page of your account. Once your order ships, tracking information is posted there and sent to the email address on your order.
Firearms
Federal law requires that firearms purchased online be shipped to a licensed dealer, not to your home.
- You choose a licensed dealer in your state to receive the transfer, and that dealer sends us a copy of their license before we ship
- We ship the firearm to that dealer
- You complete ATF Form 4473 and a background check at that dealer, who determines whether the transfer may lawfully be completed
- The receiving dealer charges its own transfer fee, which is separate from what you paid us and is not within our control
If you already have a dealer in mind, tell us at checkout. If you do not, call us and we will help you find one.
Suppressors and Other NFA Items
Suppressors and other items regulated under the National Firearms Act require federal approval before you can take possession. The item is held by a licensed dealer throughout that process, and it does not ship to you.
The specific forms, fees, and timelines involved are set by federal law and by the ATF, and they have changed materially in the past year and continue to change. Rather than publish requirements that may be out of date by the time you read them, we will walk you through the process that applies to your purchase, in writing, before you commit to it. Call Troy at (480) 866-8624 with any questions.
Suppressors cannot be lawfully owned by civilians in every state. We will confirm legality at your address before we accept an order. You are responsible for knowing the law where you live, and we will not ship an NFA item into a jurisdiction where it is prohibited.
Ammunition
Ammunition ships by ground service only. It cannot travel by air, and it cannot be expedited.
Typical ground transit is 3 to 5 business days after processing, depending on your distance from Phoenix.
Some states and localities restrict ammunition sales, require permits or licenses, or prohibit certain types outright. We do not ship ammunition where it is restricted. If we cannot lawfully fill your order, we will cancel it and refund you.
Where We Ship
We ship within the United States only. We do not ship internationally and we do not export.
We cannot ship to PO Boxes or to APO, FPO, or DPO addresses.
Some destinations are restricted for some products — by law, by carrier policy, or because ground service is not available. Alaska, Hawaii, and Puerto Rico in particular are limited for ammunition and certain other items. Restrictions differ by product and by destination and they change, so nothing on this page should be treated as a complete guide to what is lawful where you live. If we cannot lawfully or practically ship something to you, we will tell you and refund the order rather than proceed.
Expedited and Saturday Delivery
Expedited shipping is available at additional cost on some items, and the available options appear at checkout. Expedited service runs Monday through Friday and does not include Saturday delivery. If you need Saturday delivery, contact us before you order and we will tell you whether it is possible for your item.
Expedited shipping speeds up transit, not processing, and it does not shorten any approval process required for a regulated item.
Delivery and Signature
Firearms. Your firearm is signed for by the receiving dealer, not by you. You will pick it up from them in person and complete the transfer there.
Ammunition and other direct shipments. Ammunition requires adult signature service, which means someone 21 or older must be present to sign. This is a carrier requirement and it is stricter than the federal minimum age for rifle and shotgun ammunition, which is 18. If you are between 18 and 20 and ordering long gun ammunition, call us before you order and we will work out delivery with you.
For items shipped directly to you, risk of loss passes on delivery to the carrier. For firearms, title and risk of loss pass when the receiving dealer completes the transfer to you.
Lost, Damaged, or Refused Shipments
If a shipment arrives damaged, keep the packaging and contact us within 7 days so we can open a carrier claim. Photograph the box and its contents before unpacking further.
If tracking shows delivery but you did not receive the package, contact us within 14 days and we will work the claim with the carrier.
If a shipment is refused or returned to us as undeliverable, we will refund the purchase price less shipping in both directions. Firearms returned to us because a transfer was not completed are handled under our Return Policy.
Questions
Shipping regulated products is complicated, and we would rather answer a question up front than cancel an order later. Call or email before you buy if anything here is unclear.
Sutpen’s Hundred, LLC
913b E. Indian School Rd
Phoenix, AZ 85014
Phone: (480) 866-8624, 9:00 AM to 4:00 PM Arizona Mountain Time
Email: troy@sutpenshundred.com
